Frequently asked questions

If something is not covered here, ask us directly.

Do my customers need to download an app?

No. They scan the QR code on your counter and their card opens in whatever browser their phone already has. They can then add it to Apple Wallet or Google Wallet if they want, or simply keep the page bookmarked or on their home screen. There is no Stampade app for customers, by design.

Do my customers need to create an account?

No. Enrollment asks only for a name and either an email address or a phone number — one contact detail so they can recover the card if they lose their phone. No password, no verification step, no profile.

What stops someone screenshotting a card and getting free stamps?

The QR code identifies a card; it does not authorise anything. Only staff signed in to your business can add a stamp, and claiming a reward additionally needs a short-lived code generated at the counter at that moment. A screenshot therefore cannot collect stamps or claim a reward. Programs can also set a cooldown between stamps and a daily cap.

Can my staff give stamps to their friends?

Every stamp is recorded against the staff member, the location and the time, and the history cannot be edited — corrections are added as separate entries. Staff activity is visible in your dashboard, so patterns are easy to spot. Cooldowns and daily caps limit the damage a single account can do.

Does Apple Wallet work straight away?

Apple requires a paid Apple Developer account and a pass signing certificate held by the issuing business, so Apple Wallet depends on that being in place for this installation. The current status is shown here, and we will not show you an Apple Wallet button that does not work. The web card works regardless.

What about Samsung Wallet?

Samsung requires approval through its partner programme and a card template that Samsung approves before anything can be issued, and Samsung Wallet is only available in certain countries. We build the integration and show its real status rather than claiming support we cannot deliver.

I have more than one location. Does that work?

Yes. Add each location, then assign staff to the ones they work at. A cashier at one site cannot stamp at another unless you allow it, and your analytics break down by location. The number of locations included depends on your plan.

What happens to my data if I cancel?

Nothing is deleted abruptly. Your account becomes read-only, your data stays available to export, and customers can still redeem rewards they have already earned — we are not going to punish your customers for a billing decision. You can export customer and transaction data at any time while your account is active.

Can a customer ask for their data to be deleted?

Yes. Each customer record can be exported or erased from your dashboard. Erasing overwrites the identifying details while keeping the anonymous transaction history, so your totals and reports stay correct. Note that we provide the tools — what your business is obliged to do under your local data-protection law is a question for your own legal advice.

How long does setup take?

Most businesses are live the same afternoon: create the account, design the card, print the QR sheet, and invite your staff. The slowest part is usually deciding the reward.